Support & Refunds

Last updated: June 18th, 2018

Support Policy

Bookify's support policy is governed by support policy that is provided on Code Canyon where Bookify's is sold exclusively.

To read the support policy, please click here.

Our support hours are 0800 to 1800 in GMT +5 timezone from Monday to Friday. All queries coming other than this time will be answered in next working day in orderly fashion.

How to get support?

We provide support through support tickets at our website. Click here to open a new support ticket.

In case of any issue, bug or assistance please open a ticket from above link including complete details of your issue along with your envato purchase key. We take minimum one working day for response and solution and max two working days depending on the severity of your issue.

We do not provide support for installation. If you have any issue with installation, we can provide complimentary help but installation is not a part of support. Support is only available to answer your question about item and it's features and assistance with reported bugs and errors. For more information, read support policy here.

Refund Policy

Just like support policy, our refund policy is also governed by Code Canyon.

To read the refund policy and procedure, please click here.

Refunds are only given if you have not downloaded item yet. Refunds are not given in case you didn't find your required feature or in case of any bug or error. For more information, read refund policy here.